Existing Customers:

Portal Usage Instructions

Technical Support

Welcome To:

MountainMesh, CarveAcre WiFi and Alpine WiFi

East County's Premier Wireless Internet Service

How It Works:

We have strategically positioned WiFi (wireless) radios throughout the desired coverage area which “talk” to one another, forming a wireless network and is the same technology used at hotspot locations such as at Starbucks.

Why MountainMesh Wireless Is Better Than Satellite:

Besides their poor customer service, satellite providers like HughesNet and WildBlue never talk about the one thing that is so important for a consumer to understand...LATENCY.

Latency is the time it takes the transmission from their dish on your home to reach the orbiting satellite that is 23,00 miles above, come back down to their data center, then send the info you've requested back up to the satellite and finally return to your home dish. The typical latency measurement is never less than 900ms but most often is 1200-1400ms.

This delay makes each page-load sluggish; and VOIP phone systems, VPN and Skype connections, online schooling and live streaming, for all intent and purposes, impossible. The latency on MountainMesh is ONLY 50-90ms...which is REALLY QUICK...because our internet source is from Alpine's cable provider only 5 miles away.

And if you're a gamer you CANNOT game on WildBlue, ViaSat or Hughesnet per the info that appears on their web sites. Fortunately, gaming is quick and responsive on MountainMesh.

60% of my new business is replacing satellite service for unhappy homeowners, so don't be swayed by the slick ads or free installation offers from satellite providers. You always get what you pay for.

Still Not Convinced?

The links below TELL THE TRUE STORY and appear on an independent industry website that has been monitoring and reviewing our industry for many years:

DSL Report on HughesNet

DSL Report on WildBlue (ViaSat)

10 Reason Why MountainMesh Stands Above The Competition:

1) 30 Day Satisfaction Guarantee:

Give it a try for 30 days and if you're not completely satisfied we'll remove the equipment, refund the equipment cost and terminate your auto-debit. We only want happy customers and if we can't make you happy we aren't going to stick you in a 18 or 24 month contract. (See complete details below.)*

2) Monthly Bandwidth Usage Monitoring, Not Daily:

MountainMesh has bandwidth usage limits just like every other provider. The difference is our usage period is 30 days not 24 hours. Satellite companies will either turn off or lower you speed to dialup levels should you exceed your usage limit within 24 hours. Mountainmesh's automated notification system emails a warning of impending overage to give our customers a chance to throttle back.

3) Reasonably Priced Overage Limit:

The MountainMesh charge per GB over your plans limit is only $1.25/GB while WildBlues is $10/GB. This can really add up when you consider, for example, one movie is between 3-5 GB in size . Our overage plan is priced so we can be compensated reasonably, while not to gouging you.

4) Not Affected by Weather:

MountainMesh is not affected by weather, so their is no sweeping the snow off of a dish to re-establish service; and rain, fog and heavy clouds will not affect service either.

5) Not a Dish:

MountainMesh does not use a dish, which often are blown out of alignment and require a service tech to fix at your expense. We use a very small device that is 10"x4"x1" and mounts under an eave whenever possible so re-alignment is never an issue, plus it is not an eyesore like a huge dish.

6) Tech Support in the USA!:

MountainMesh tech support is right here in Descanso, so their are no long waits or difficult language barriers to overcome to resolve any issues.

7) Internet Source Comes From Alpine, CA:

MountainMesh receives it's internet from Alpine's cable provider; so it's as close as you can get to the quality and dependability of being on cable.

8) VPN and VOIP Compatible:

If you need to work from home you can VPN into your office in town as well as call friends via a VOIP service like Skype because MountainMesh doesn't have latency issues. You cannot do this with a satellite service.

9) Cell Service at Home:

MountainMesh also works well with cell extenders. If you currently have poor cell service at your location you can purchase a cell extender from your carrier which uses MountainMesh to provide cell calls. DO NOT cancel your landline as 911 does not work on our system.

10) Your Patronage Supports the Local Economy:

Since MountainMesh is located, owned and operated in Descanso your patronage helps the local economy and not some gigantic corporation. Tech support is not in some foreign country and all installations are done by myself so I can meet you personally. This accountability is important for quick responses and customer satisfaction.

How To Get Started:

First, we'll need to install special equipment at your home at a cost of $150-$200, including labor, that connects to our radios, providing you internet access. You must provide your own in-home router to connect multiple computers or we can provide and program one for you at a cost of $99.95.

Some installations may be slightly higher due to length of wiring required etc. and can only be determined during our FREE in-home signal level check. Attic and crawl space work is not part of our standard installation and price will be quoted before work begins.

Monthly Pricing Plans:

Below are the speed and pricing plans for your review. If you're not sure of your needs please call the office to discuss your intended usage and we'll suggest the appropriate plan.

Plans Monthly Fee Contract Mbps Down / Up Usage-GB/Month
Pro $55.00 12 mo. 2.0 / .500 15 down/3.75 up
Premier $75.00 12 mo. 5.0 / 1.25 30 down/7.5 up
Elite $99.95 12 mo. 8.0 / 2.0 60 down/15 up
Business $150.00 12 mo. 12.0 / 3.0 90 down/22.5 up

Annual Pricing Plan-Save 10%:

If you would prefer to avoid tracking the monthly debits to your credit card, PLUS SAVE 10%, you may purchase your desired service plan on an annual basis. Please contact our office to enroll in this special program at 445-5302.

Plan Regular Monthly Fee x (12) Less 10% Annual Savings
Pro $660.00 $594.00 $66.00
Premier $900.00 $810.00 $90.00
Elite $1200.00 $1080.00 $120.00
Business $1800.00 $1620.00 $180.00

* All plans require a 30 day cancellation notice after 12 month contact is completed.

What People Are Saying:

Hands down the best internet service I have ever had. Lightning fast, easy to use, strong signal. Everything from watching netflix to streaming music videos to skype-ing overseas. :) Thanks MountainMesh!!

     Dr. Addie S. in Descanso 6/2013

Hi MIke. Your mountain mesh service has met and exceeded all our expectations, both for personal and business. In fact, it's performance exceeds what Cox Cable provided us via cable modem in San Diego. I just thought you should know.

     Tom R. in Descanso 6/2013

Mike...I wanted to get back to you on the recent installation of your Internet service. First of all, thanks for not over promising and under performing. You said it would be fast and it is. Honestly, after all the disappointments I have had with "another" company's promises of speed, I really wasn't expecting it to be this good. I was so ready to be done with Hughes Satellite Internet service but had no other choices. Then you came by and all that has changed. My whole family is ecstatic about the speed of moving through the Internet. I would highly recommend your service to any one. Thanks again, Mike!

     Sincerely, Gary B. in Carveacre

How fantastic to have real high speed. I have been using a satellite internet connection for the last 3 years and although it is faster than dial up there were still things I would wait to do on the computer and internet until I was at families house with Cox or Roadrunner. Not anymore. My banking connection and secure site connections are so fast that all my business can now be done at home. I can also watch internet video stream with very little to no delay. Something satellite or phone connection virtually never does. I am very pleased with the speed of my connection, it really is making things much easier.

     S. Anderson in CarveAcre

Is It Safe:

We take Internet security very seriously and use the latest, most secure encryption techniques available today. Additionally, we require that any device connecting to our network from within your home be enabled using WPA2 encryption to comply with our security requirements.

*30 Day Satisfaction Guarantee:

In the event that you are unhappy with the service we will refund you in full during the first 30 days for the remaining 11 months of service. (You will only be charged for one months use, the activation fee and any installations fees.) No refunds will be given after the first 30 days and any equipment provided by MountainMesh must be returned in reusable condition.

If you are ready to sign up for service or have any additional questions, please call 445-5302 or email me at:

mike@mountainmesh.net

Thank you and we hope you enjoy your experience with us on the World Wide Web!